Theatre Shift Lead - Guest Experience & Ops

Marcus Theatres; Des Peres (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Marcus Theatres is seeking a Shift Lead to support theatre management in maintaining daily operations and guest satisfaction. You will act as a first point of contact for guests, coach staff, and assist with policy enforcement to ensure a smooth and efficient theatre experience.

You will help manage show schedules, communicate goals during pre-shift meetings, and assist with process improvements to uphold service standards and operational excellence.

Qualifications

• Six months minimum experience in theatre industry.
• Strong interpersonal, verbal, and written communication skills.
• Willingness to learn new skills and software systems.

Responsibilities

• Communicate goals and provide pre-shift briefings to associates.
• Assist management by reassigning team members during peak periods.
• Process refunds, voids, seating swaps, and loyalty points as needed.
• Reboot POS terminals to ensure 100% operational scanning.
• Be the first point of contact for guest concerns.
• Help maintain daily operations and meet Best In Class benchmarks.
• Assist with projects such as seat repair, training, inventory, and financial planning.

Skills

Interpersonal communication

Verbal communication

Written communication

Job description

Marcus Theatres is seeking a Shift Lead to support theatre management in maintaining daily operations and guest satisfaction. You will act as a first point of contact for guests, coach staff, and assist with policy enforcement to ensure a smooth and efficient theatre experience.

You will help manage show schedules, communicate goals during pre-shift meetings, and assist with process improvements to uphold service standards and operational excellence.