Theater Operations Lead – Guest Service & Coaching

Marcus Theatres; Chesterfield (MO); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid Vacation

Medical, Dental, Vision & Retirement

Free Movies & Meals

Paid Uniforms

Associate College Scholarship Program

Premium Holiday Pay

Résumé du poste

Marcus Theatres is seeking an Assistant Manager to lead our team in a dynamic, high-volume cinema environment. You will coach and develop staff, ensure exceptional guest service, and drive operational excellence across daily theatre duties.

Join a team that values engagement, growth, and delivering memorable experiences. This role offers competitive wages, full-time benefits and opportunities for career advancement within Marcus Theatres.

Qualifications

• Experience leading teams in a fast-paced environment.
• Strong communication and guest-service focus.
• Ability to coach, motivate and develop staff.

Responsabilités

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Connaissances

Team leadership

Guest service

Coaching

Communication

Description du poste

Marcus Theatres is seeking an Assistant Manager to lead our team in a dynamic, high-volume cinema environment. You will coach and develop staff, ensure exceptional guest service, and drive operational excellence across daily theatre duties.

Join a team that values engagement, growth, and delivering memorable experiences. This role offers competitive wages, full-time benefits and opportunities for career advancement within Marcus Theatres.