Theatre Operations Lead – Guest Experience

Marcus Theatres Corporation; Des Peres (MO); On-site; USD 21,000 - 25,000; Part time

Job summary

Marcus Theatres Corporation in Des Peres, Missouri, is seeking a Part-time Shift Lead to support theatre management. The role focuses on driving efficiency, guiding staff, handling guest concerns, and promoting a high level of guest satisfaction.

Under the theatre management team, you’ll co-facilitate pre-shift meetings, adjust staffing during busy times, process refunds and loyalty points, and help ensure clean, fast, and friendly service.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Willing to learn new tasks and software systems.
• Minimum six months of theatre industry experience.

Responsibilities

• Communicate goals and objectives to associates during pre-shift meetings.
• Reposition team members during peak periods per show schedules.
• Process voids, refunds, seating swaps, and loyalty points.
• Ensure terminals are rebooted and scanning is 100% operational.
• Be the first point contact for guest concerns.
• Maintain daily operations to meet Best In Class benchmarks.
• Assist with projects like seat repair, training, inventory, and financial planning.
• Assist in other duties as assigned by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Learning aptitude

Education

High school diploma preferred

Job description

Marcus Theatres Corporation in Des Peres, Missouri, is seeking a Part-time Shift Lead to support theatre management. The role focuses on driving efficiency, guiding staff, handling guest concerns, and promoting a high level of guest satisfaction.

Under the theatre management team, you’ll co-facilitate pre-shift meetings, adjust staffing during busy times, process refunds and loyalty points, and help ensure clean, fast, and friendly service.