Theatre Operations Lead — Growth & Perks

Cinemark USA, Inc.; Napa (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help oversee theatre operations, ensure policy compliance, and deliver outstanding guest experiences. This role involves cross-training across all departments and supporting the General Manager with daily tasks and reports.

Successful candidates complete Cinemark’s Management Accreditation Program and progress from Assistant to Senior Assistant Manager, then Theatre Manager or General Manager after six months of solid performance.

Qualifications

• Must be at least 18 years of age.
• High School or G.E.D. graduate preferred.
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Management members who work with alcohol are required to complete a Safe Alcohol Service training program.
• Availability to work flexible hours which include evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Accurate cash handling and basic math skills.
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Excellent time management, organizational skills, and attention to detail.
• Ability to train and lead others.
• Must be able to resolve conflict.

Responsibilities

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with the staff.
• Responsible for working in all departments and all theatre job functions.
• Trains and coaches Team Members in their specific job functions.
• Assists in the preparation of administrative and special reports for the General Manager.
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition.
• Reports the need for building, property, and equipment repairs to General Manager.
• Ensures that theatre Team Members follow the dress code.
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service.
• Learns and follows the policies and procedures as established in Cinemark’s Guidelines.
• Enforces these with all Team Members fairly and consistently.
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
• All management members must follow the Employee Relations Reporting Protocol.
• All management members are held at a high work ethic standard and code of conduct.
• Consistently identifies and sanitizes Employee and Gust high-contact.
• Properly utilizes Personal Protective Equipment while completing position‑specific tasks.
• Adapts to the frequency and scope of required cleaning tasks.
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Skills

Guest service

Team leadership

Communication

Time management

Conflict resolution

Education

High School Diploma or GED

Management Accreditation Program completion

Food Handling Certification

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to help oversee theatre operations, ensure policy compliance, and deliver outstanding guest experiences. This role involves cross-training across all departments and supporting the General Manager with daily tasks and reports.

Successful candidates complete Cinemark’s Management Accreditation Program and progress from Assistant to Senior Assistant Manager, then Theatre Manager or General Manager after six months of solid performance.