Theatre Guest Experience Team Member

Cinemark; Stephenville (TX); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions, helping ensure the highest quality in every service. This role may involve Usher, Box Office or Concession duties, depending on staffing needs.

Greet guests, operate the POS, verify tickets, answer questions, maintain cleanliness, and follow safety and food handling standards while providing a heroic guest experience.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.

Skills

Guest service

Cash handling

Teamwork

English communication

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions, helping ensure the highest quality in every service. This role may involve Usher, Box Office or Concession duties, depending on staffing needs.

Greet guests, operate the POS, verify tickets, answer questions, maintain cleanliness, and follow safety and food handling standards while providing a heroic guest experience.