Theatre Guest Experience Specialist

Century Theatres; Laredo (TX); Sur place; USD 14 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Résumé du poste

Cinemark Team Members create a welcoming environment for our Guests, answering questions and assisting with movies, events, and pricing. Cross-functional roles include Usher, Box Office, or Concessionist as staffing needs require.

This entry-level position emphasizes speed, accuracy, and customer service to deliver a heroic guest experience. Team Members operate the POS system, verify tickets, and help maintain a safe, clean theater while providing information and guidance to guests.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Interpersonal skills include the ability to communicate with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Accurate cash handling and basic math skills

Responsabilités

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark's POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Connaissances

Guest service

Cash handling

Teamwork

English proficiency

Description du poste

Cinemark Team Members create a welcoming environment for our Guests, answering questions and assisting with movies, events, and pricing. Cross-functional roles include Usher, Box Office, or Concessionist as staffing needs require.

This entry-level position emphasizes speed, accuracy, and customer service to deliver a heroic guest experience. Team Members operate the POS system, verify tickets, and help maintain a safe, clean theater while providing information and guidance to guests.