Theatre Guest Experience Associate (Flexible Hours)

Cinemark; Athens (TX); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark Team Members create a welcoming environment for our Guests. You will greet Guests, operate the POS system, verify tickets, and share pricing, movies, and event information. Depending on staffing needs, you may work as an Usher, Box Office or Concessionist.

This role requires a friendly, energetic attitude, strong guest service, English communication, teamwork and the ability to follow directions. Flexibility for evenings, weekends, and holidays is essential.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Interpersonal skills include the ability to communicate with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with all opening and closing duties as assigned by management.

Skills

Guest service

Teamwork

English proficiency

Cash handling

Math skills

Communication

Job description

Cinemark Team Members create a welcoming environment for our Guests. You will greet Guests, operate the POS system, verify tickets, and share pricing, movies, and event information. Depending on staffing needs, you may work as an Usher, Box Office or Concessionist.

This role requires a friendly, energetic attitude, strong guest service, English communication, teamwork and the ability to follow directions. Flexibility for evenings, weekends, and holidays is essential.