Theatre Guest Experience Associate

Regmovies; Wilmington (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Regal is hiring for Floor Staff - Theatre in Wilmington, NC. This on-site, part-time role covers Box Office, Concession, and Usher duties across screenings, events and guest services.

Team members contribute to a safe, clean, and welcoming theatre environment, handling tickets, food service, and audience seating with professional service standards. Responsibilities include cash handling, upselling premium experiences, enforcing ratings, and maintaining cleanliness.

Qualifications

• Completion of cast certification program or progress towards completion required.
• If theatre sells alcohol, complete Regal Responsible Beverage Server training as applicable.
• Possess good public speaking, listen effectively and respond clearly.
• Excellent communication with customers, coworkers and management.

Responsibilities

• Box Office: operate POS system with accurate cash and card handling and up-sell Premium Viewing.
• Concession: manage POS, inventory and upsell, maintain cleanliness and safety compliance.
• Usher: direct patrons, inspect, manage crowd flow, and enforce MPAA ratings.
• Perform theatre opening/closing duties and assist with all handling duties as assigned.

Skills

Public speaking

Communication skills

Customer service

Education

Cast certification program

Tools

POS system

Job description

Regal is hiring for Floor Staff - Theatre in Wilmington, NC. This on-site, part-time role covers Box Office, Concession, and Usher duties across screenings, events and guest services.

Team members contribute to a safe, clean, and welcoming theatre environment, handling tickets, food service, and audience seating with professional service standards. Responsibilities include cash handling, upselling premium experiences, enforcing ratings, and maintaining cleanliness.