Theatre General Manager: Lead Teams, Elevate Guests

B&B THEATRES MANAGEMENT COMPANY LLC; Coopersville (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

B&B Theatres Management Company LLC seeks a committed General Manager to oversee theatre operations, staffing, training, and guest service excellence.

You will hire, coach, and supervise a diverse team, manage payroll and schedules, monitor costs, ensure safety and compliance, and collaborate with marketing for promotions to maximize profits and guest satisfaction. Evening, weekend, and holiday availability is required.

Qualifications

• Progressive management experience in entertainment, hospitality, retail, or food service industries.
• Demonstrated ability to mentor diverse personalities and effectively delegate responsibilities.
• Preferably direct staff management experience (hiring, scheduling, payroll, and performance coaching) for a team of 10 or more.

Responsibilities

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to Guests, assessing employee performance, and providing helpful feedback and training opportunities.
• Resolving conflicts or concerns from Guests and employees.
• Monitoring theatre activity and ensuring it is properly staffed.
• Ensuring staff members follow company policies and procedures.
• Keeping up to date on personnel records and certifications needed for the staff.
• Learning Client side of payroll software and be able to compile and submit biweekly payrolls.
• Maintaining a positive, empathetic, and professional attitude toward Guests and team members at all times.
• Responding promptly to guest requests.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with your fellow colleagues.
• Ensure customer satisfaction and provide professional Guest support.
• Remaining attentive to corporate requests and mindful of related responsibilities.
• Monitor cost of goods sold (COGS), implement and maintain efficiencies and standards set forth by the District Operations Department and ownership.
• Monitor payroll hours and payroll costs, maintaining efficiencies and standards as set forth by District Operations Department and ownership.
• Cleaning.

Skills

Leadership & People Management

Staff management

Delegation

Conflict resolution

Tools

Payroll software

Job description

B&B Theatres Management Company LLC seeks a committed General Manager to oversee theatre operations, staffing, training, and guest service excellence.

You will hire, coach, and supervise a diverse team, manage payroll and schedules, monitor costs, ensure safety and compliance, and collaborate with marketing for promotions to maximize profits and guest satisfaction. Evening, weekend, and holiday availability is required.