Theatre Assistant Manager - Guest Experience & Ops

B&B Theatres; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

B&B Theatres seeks an Assistant Manager to work with management to hire and train staff and ensure guests receive excellent service. The role includes supervising the team, managing inventories, supporting promotions, and ensuring safety and compliance across operations.

You will coordinate schedules, develop workflows, and mentor diverse personalities while maintaining guest satisfaction and profits. Evening, weekend, and holiday shifts are required.

Qualifications

• Must be at least 18 years old at the time of hire.
• If aged 21 and older, R-Serving certification is required for all locations with bars or packaged alcohol and you must be willing and able to pour basic drinks.
• Must obtain Food Handler and/or Food Manager certifications as required by specific location assignments.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.
• As an Equal Opportunity Employer, we provide accommodation for religious observances; please provide written documentation if an exemption is required.

Responsibilities

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations and ensure schedules and objectives are met.
• Supervise and motivate staff.
• Interpersonal and mediation skills.
• Communicate with guests and evaluate their needs and specifications.
• Assist in hiring, training, and maintaining employee records.
• Secure adherence to company’s policies and guidelines.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a customer at the snack bar or land a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

Skills

Staff training

Guest service

Leadership

Communication

Job description

B&B Theatres seeks an Assistant Manager to work with management to hire and train staff and ensure guests receive excellent service. The role includes supervising the team, managing inventories, supporting promotions, and ensuring safety and compliance across operations.

You will coordinate schedules, develop workflows, and mentor diverse personalities while maintaining guest satisfaction and profits. Evening, weekend, and holiday shifts are required.