Theatre General Manager: Guest Experience & Operations

Emagine Entertainment; Birmingham (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Emagine Entertainment is seeking a General Manager for the Birmingham locations (Palladium and 8 theatres). The role leads theatre operations and staff to deliver exceptional guest experiences and strong business performance.

The General Manager will oversee Box Office, In-Theatre Sales, maintenance, safety, and vendor relations, while driving budget ownership and strategic initiatives to uphold brand standards and guest satisfaction.

Qualifications

Responsibilities

• Understand and assist with daily operational policies and procedures including In-Theatre Sales, Box Office, Experience, and MOD responsibilities.
• Lead Theatre Managers and Assistants, supporting Cast Members and fostering a guest-focused culture.
• Provide strategic leadership to Theatre Managers, ensuring maintenance of projection/sound, building repair, and facilities management.
• Oversee orientation for new Cast Members on concessions and best practices.
• Brand ambassador promoting company values and purpose; drive labor management and scheduling.
• Foster collaboration among managers to achieve goals and ensure health and safety program adherence.
• Lead vendor relations with Cinema Support Center; drive budget ownership and cost optimization.
• Manage theatre budget, present annual budget, and coordinate local and national initiatives.
• Oversee Box Office tasks, scheduling, payroll, and event execution; develop marketing strategies and gift card sales.
• Coordinate In-Theatre Sales and CSR initiatives; manage inventory; ensure food safety certifications.

Job description

Emagine Entertainment is seeking a General Manager for the Birmingham locations (Palladium and 8 theatres). The role leads theatre operations and staff to deliver exceptional guest experiences and strong business performance.

The General Manager will oversee Box Office, In-Theatre Sales, maintenance, safety, and vendor relations, while driving budget ownership and strategic initiatives to uphold brand standards and guest satisfaction.