Theatre Operations Lead

B&B Theatres; Wooster (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

B&B Theatres in Wooster, OH seeks an Assistant Manager to join our team. This full-time role involves supervising staff, coordinating operations, and delivering outstanding guest service during evenings, weekends, and holidays. You will partner with the Theatre General Manager to hire, train, and maintain high standards while upholding safety and policy compliance.

The position emphasizes leadership, customer care, and operational excellence within a dynamic cinema environment.

Qualifications

• Interpersonal and mediation skills are essential for guest satisfaction.
• Supervise, train, and mentor hourly staff to maintain standards.
• Maintain guest service quality and positive team dynamics.

Responsibilities

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations, schedules, and objectives to ensure smooth service.
• Supervise and motivate staff to deliver excellent experiences.
• Handle guest inquiries and resolve concerns professionally.
• Assist in hiring, training, and maintaining employee records.
• Ensure adherence to policies, safety, and licensing requirements.
• Support opening/closing procedures and cash handling.

Skills

Interpersonal skills

Staff supervision

Customer service

Team mentorship

Job description

B&B Theatres in Wooster, OH seeks an Assistant Manager to join our team. This full-time role involves supervising staff, coordinating operations, and delivering outstanding guest service during evenings, weekends, and holidays. You will partner with the Theatre General Manager to hire, train, and maintain high standards while upholding safety and policy compliance.

The position emphasizes leadership, customer care, and operational excellence within a dynamic cinema environment.