Theatre Box Office & Operations Leader

Emagine Entertainment; Royal Oak (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Emagine Entertainment is seeking a Manager, Box Office to lead daily theatre operations, supervise shifts, train staff, handle guest concerns, and manage opening/closing duties to ensure a safe, guest-focused experience.

This role also owns Box Office and HR functions, collaborates with the Cinema Support Center, and mentors team members while aligning labor and budgets with company goals.

Qualifications

• Minimum of 3-5 years’ experience in a hospitality or restaurant industry.
• College education in a related field is considered an asset.
• Proven leadership experience.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Confident presenting recommendations and providing operational guidance.

Responsibilities

• Oversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.
• Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency.
• Manage labor, inventory, and expenditures to meet financial objectives and support operational success.
• Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.
• Support other core theatre functions, including In-Theatre Sales and Experience, to ensure a seamless operation.
• Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.
• Always serves as a Mentor on Duty and advocates/encourages behaviors in support of the companies core values and purpose.

Skills

Leadership

Guest service

Communication

Operations management

Staff training

Education

College education in hospitality or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Emagine Entertainment is seeking a Manager, Box Office to lead daily theatre operations, supervise shifts, train staff, handle guest concerns, and manage opening/closing duties to ensure a safe, guest-focused experience.

This role also owns Box Office and HR functions, collaborates with the Cinema Support Center, and mentors team members while aligning labor and budgets with company goals.