Theatre Assistant Manager: Guest Experience Leader

Emagine Entertainment Inc.; Macomb Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Movie Incentive

401(k) matching

Job summary

Emagine Entertainment Inc. is seeking an Assistant Manager to support daily theatre operations and guest services at our Macomb Township location. This detail-oriented, collaborative leader drives results while upholding company values, policies, and procedures.

You will lead shift operations, assist with opening/closing, mentor staff, monitor guest satisfaction, ensure safety and compliance, and handle deposits. A background in fast-paced service and MS Office skills are preferred.

Qualifications

• Previous customer service and leadership experience required.
• Proven track record in a leadership role within a fast-paced environment.
• 1–2 years of theatre experience preferred.
• Strong commitment to delivering high-quality service in a guest-focused environment.
• Ability to identify solutions, improve efficiencies, and drive results.
• Comfortable working in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members.
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Skills

Customer service

Leadership

Team mentoring

Operations management

Guest experience

Communication

Problem solving

Safety compliance

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Emagine Entertainment Inc. is seeking an Assistant Manager to support daily theatre operations and guest services at our Macomb Township location. This detail-oriented, collaborative leader drives results while upholding company values, policies, and procedures.

You will lead shift operations, assist with opening/closing, mentor staff, monitor guest satisfaction, ensure safety and compliance, and handle deposits. A background in fast-paced service and MS Office skills are preferred.