Guest Experience Theater Manager

Emagine Entertainment Inc.; Plymouth (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Job summary

Emagine Entertainment Inc. in Plymouth, MN, is seeking a Theater Manager to lead crew operations, ensure guest-focused service, and drive profitable theater performance.

This role oversees scheduling, training, security, and cost control while ensuring compliance with safety standards and company policies. You will collaborate with HR, operations, and facilities to elevate the guest experience.

Qualifications

• A two-year degree in hospitality management.
• Two to three years of management experience in a theater or restaurant environment.

Responsibilities

• Greet and educate guests about concession items, movies, rating systems, and theater directions.
• Manage and oversee crew operations ensuring outstanding customer service.
• Respond to guest comments while educating and empowering employees to act similarly.
• Oversee day-to-day theater operations to ensure efficiency and profitability.
• Open and close the building, complete nightly paperwork, and verify shift deposits.
• Monitor employee breaks and ensure compliance with state laws.
• Assist in managing HR, Food & Beverage, Marketing, Booth, Facilities departments.
• Support recruitment, orientation, training, scheduling and performance management.
• Ensure security procedures to protect employees, guests, and assets.
• Control costs including labor, portions, and stock ordering.
• Prepare action plans; implement productivity, quality, and customer-service standards.
• Forecast requirements and aid in meeting financial objectives and budgets.
• Estimate food costs and adjust menus accordingly.
• Enforce safety and health standards and comply with laws and inspections.

Skills

Microsoft Office

Education

Two-year hospitality degree

2-3 years management experience

Job description

Emagine Entertainment Inc. in Plymouth, MN, is seeking a Theater Manager to lead crew operations, ensure guest-focused service, and drive profitable theater performance.

This role oversees scheduling, training, security, and cost control while ensuring compliance with safety standards and company policies. You will collaborate with HR, operations, and facilities to elevate the guest experience.