Theatre Assistant Manager - Lead Training & Guest Service

Cinemark USA, Inc.; Louisville (KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help run theatre operations, ensure policy adherence, and uphold high service standards. You will be cross-trained across departments to support the team and provide leadership training.

The role offers a path to Senior Assistant Manager and Theatre Manager after completing the Management Accreditation Program and six months of service. The role requires strong communication, scheduling, cash handling, and guest service skills, with

Qualifications

• Must be at least 18 years old.
• High School or G.E.D. graduate preferred.
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program.
• Completes basic food handling training and any local/state mandated certification.
• Safe Alcohol Service training for managers who work with alcohol.

Responsibilities

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with the staff.
• Responsible for working in all departments and all theatre job functions.
• Trains and coaches Team Members in their specific job functions.
• Assists in the preparation of administrative and special reports for the General Manager.
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition.
• Reports the need for building, property, and equipment repairs to General Manager.
• Ensures that theatre Team Members follow the dress code.
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service.
• Lears and follows Cinemark’s Guidelines and enforces them with all Team Members.
• Reports Employee relations issues to the General Manager.
• All management members follow the Employee Relations Reporting Protocol and maintain high work ethic and conduct.
• Identifies and sanitizes high-contact areas and uses PPE appropriately.
• Adapts to cleaning tasks frequency and scope.
• Addresses safety or security issues.
• Performs other work-related duties as assigned.

Skills

Team leadership

Guest service

Communication

Time management

Training others

Cash handling

Interpersonal skills

English proficiency

Ability to take direction

Conflict resolution

Education

High School or GED

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to help run theatre operations, ensure policy adherence, and uphold high service standards. You will be cross-trained across departments to support the team and provide leadership training.

The role offers a path to Senior Assistant Manager and Theatre Manager after completing the Management Accreditation Program and six months of service. The role requires strong communication, scheduling, cash handling, and guest service skills, with