Theatre Assistant Manager — Lead, Train & Guest Service

Cinemark USA, Inc.; Odessa (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discount

401(k) Matching

Growth opportunities

Education assistance

Health benefits

Parental leave

Paid time off

Daily pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations and ensure policy adherence. You will be cross-trained across departments and mentor employees as part of Cinemark's Management Accreditation Program.

Advance from Assistant Manager to Senior Assistant Manager and eventually Theatre or General Manager after six months in the Management Accreditation Program and proven performance. Strong leadership, communication, and guest-service skills are essential.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED preferred.
• Complete Cinemark’s Management Accreditation Program (MAP) Foundations, Annual Certifications and MAP Core.
• Complete basic food handling training and obtain any local/state mandated certification.
• Safe Alcohol Service training if working with alcohol.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Excellent guest service and accurate cash handling skills.
• Ability to communicate in English and work in a team.

Responsibilities

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with the staff.
• Responsible for working in all departments and all theatre job functions.
• Trains and coaches Team Members in their specific job functions.
• Assists in the preparation of administrative and special reports for the General Manager.
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, property, roof and exterior signage, and equipment condition.
• Reports the need for building, property, and equipment repairs to General Manager.
• Ensures that theatre Team Members follow the dress code.
• Interacts with Guests for improved service and ensures superior customer service.
• Learns and follows Cinemark Guidelines; enforces with staff fairly.
• Reports Employee relations issues per protocol.
• Maintains high work ethic and conduct standards.
• Identifies and sanitizes high-contact areas.
• Uses PPE as required and follows safety protocols.
• Addresses safety or security issues promptly.
• Performs other duties as assigned.

Skills

Leadership

Communication

Teamwork

Customer service

Time management

Training

Conflict resolution

Adaptability

Education

High School Diploma or GED

MAP Management Accreditation Program

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations and ensure policy adherence. You will be cross-trained across departments and mentor employees as part of Cinemark's Management Accreditation Program.

Advance from Assistant Manager to Senior Assistant Manager and eventually Theatre or General Manager after six months in the Management Accreditation Program and proven performance. Strong leadership, communication, and guest-service skills are essential.