Theater Guest Experience Associate

Regal; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Regal is seeking team members to work in Box Office, Concession, or as Ushers. Responsibilities include operating POS systems, upselling Premium Viewing experiences, promoting Crown Club, enforcing MPAA policies, and guiding guests to seats while maintaining a clean, safe theatre environment.

The role requires completion of cast certification and the ability to work across theatre departments, with emphasis on strong customer service and compliance with company policies.

Qualifications

• Cast certification program completed or progress toward completion required.
• Ability to stand for long periods and perform physical tasks.
• Customer service mindset and guest focus.
• Willingness to complete training on harassment and discrimination materials.

Responsibilities

• Operate POS system and handle cash, credit cards, travellers' checks, gift cards and tickets.
• Promote Regal Crown Club program and upsell services.
• Ensure tickets are sold in accordance with MPAA ratings and company policy.
• Direct guests to auditoriums and assist with seating as needed.
• Maintain cleanliness and safety in theatre areas and conduct opening/closing duties as assigned.

Skills

Public speaking

Math

Problem solving

Communication

Education

Cast certification

Job description

Regal is seeking team members to work in Box Office, Concession, or as Ushers. Responsibilities include operating POS systems, upselling Premium Viewing experiences, promoting Crown Club, enforcing MPAA policies, and guiding guests to seats while maintaining a clean, safe theatre environment.

The role requires completion of cast certification and the ability to work across theatre departments, with emphasis on strong customer service and compliance with company policies.