Theater Guest Services Associate

Regal-Entertainment-Grou; Waterford (CT); Presencial; USD 17 000 - 25 000; Tempo parcial

Resumo da oferta

Regal Entertainment Group is seeking team members for Box Office, Concession, and Usher roles. Responsibilities include operating POS systems, handling cash and cards, upselling premium experiences, and maintaining guest service standards.

Adherence to MPAA ratings, safety protocols, and Crown Club promotions is essential for all positions. Positions are described as variable hour, part-time fixed, part-time regular, or full-time hourly roles.

Qualificações

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion.
• If alcohol is sold, complete legally required state/local training and obtain the certificate; Regal Responsible Beverage Server training is required on Regal Online University.

Responsabilidades

• Operate Box Office POS system and manage cash drawer, cards, gift cards, and tickets.
• Upsell Premium Viewing Experience (3D, RPX, IMAX) and promote Regal Crown Club.
• Ensure tickets comply with MPAA ratings and company policy; respond to guest inquiries.
• Operate Concession POS, manage cash handling and stock inventory; maintain equipment.
• Promote Crown Club, follow food safety laws, and comply with breaks and alcohol rules where applicable.
• Direct patrons in Usher duties: tear tickets, seat patrons, monitor safety, enforce MPAA ratings, and report issues.

Conhecimentos

Excellent communication skills

Public speaking

Listening effectively

Money handling

Math ability

Reasoning ability

Formação académica

Cast certification program completion

Progress toward box office cashier certification

Regal Responsible Beverage Server training

Descrição da oferta de emprego

Regal Entertainment Group is seeking team members for Box Office, Concession, and Usher roles. Responsibilities include operating POS systems, handling cash and cards, upselling premium experiences, and maintaining guest service standards.

Adherence to MPAA ratings, safety protocols, and Crown Club promotions is essential for all positions. Positions are described as variable hour, part-time fixed, part-time regular, or full-time hourly roles.