Theater Guest Services Associate (Box Office & Concessions)

Regal Cinemas, Inc.; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Regal Cinemas, Inc. is seeking theatre team members to provide exceptional guest service across Box Office, Concession, or Usher roles.

Team members may be scheduled as variable hour, part-time fixed, part-time regular, or full-time hourly staff, and must uphold attendance and safety standards while representing the brand. Responsibilities include operating POS systems, handling cash with accuracy, promoting Regal Crown Club benefits, and enforcing MPAA ratings.

Qualifications

• Experience in customer service or guest-facing roles.
• Ability to handle cash accurately and balance a cash drawer.
• Good communication with guests and team members.

Responsibilities

• Operate POS system and handle cash, cards, and passes accurately.
• Upsell Premium Viewing options and promote club programs.
• Ensure tickets are sold in line with policies and MPAA ratings.
• Assist guests at box office, concession, or usher areas and maintain cleanliness.

Skills

Customer service

Cash handling

Communication

Alcohol certification

Education

Cast certification program

Tools

POS system

Job description

Regal Cinemas, Inc. is seeking theatre team members to provide exceptional guest service across Box Office, Concession, or Usher roles.

Team members may be scheduled as variable hour, part-time fixed, part-time regular, or full-time hourly staff, and must uphold attendance and safety standards while representing the brand. Responsibilities include operating POS systems, handling cash with accuracy, promoting Regal Crown Club benefits, and enforcing MPAA ratings.