Thai Speaking Support Specialist - Bulgaria Relocation

Employers from Greece; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Growth

Job summary

Mercier Consultancy Group is seeking a Thai Speaking Customer Support Agent in Bulgaria (Sofia) to join our global client services team. You will handle inbound inquiries via phone, email, and live chat, delivering empathetic, accurate assistance to Thai-speaking customers and collaborating with cross-functional colleagues.

Requirements include native or fluent Thai, strong English, and prior customer support experience.

Qualifications

• Native or fluent Thai (spoken and written) is mandatory.
• Excellent English for inter-departmental communication.
• Previous experience in Customer Support Services is highly preferred.

Responsibilities

• Act as the primary contact for Thai-speaking clients within Customer Support Services.
• Resolve inquiries via phone, email, and live chat with empathy and accuracy.
• Maintain records in the internal CRM database.
• Collaborate with cross-functional teams to resolve technical issues efficiently.
• Adhere to quality protocols to ensure high customer satisfaction.
• Promote brand loyalty through proactive communication and problem-solving.
• Stay updated on product knowledge and processes to provide real-time guidance.

Skills

Thai language fluency

English communication

Customer support experience

Job description

Mercier Consultancy Group is seeking a Thai Speaking Customer Support Agent in Bulgaria (Sofia) to join our global client services team. You will handle inbound inquiries via phone, email, and live chat, delivering empathetic, accurate assistance to Thai-speaking customers and collaborating with cross-functional colleagues.

Requirements include native or fluent Thai, strong English, and prior customer support experience.