Czech-Speaking Customer Support Agent — Relocate to Sofia

Employers from Greece; United States; À distance; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package (flight,

Health Insurance

Fully Paid Training Programs

Monthly Performance Bonus

Résumé du poste

Mercier Consultancy Group is seeking a Czech Speaking Customer Agent to join their Sofia-based team. The role requires native or fluent Czech with strong English, on-site work, and a relocation package to support the transition.

The ideal candidate has experience in customer support, excellent interpersonal skills, and the right to work in Bulgaria. You will deliver top-tier service across phone, email, and live chat while collaborating with international colleagues.

Qualifications

• Native or fluent Czech is mandatory (spoken and written).
• Strong proficiency in English for internal systems and team communications.

Responsabilités

• Deliver exceptional customer support via phone, email, and live chat in the Czech-speaking markets.
• Resolve technical and general inquiries with a focus on high-quality customer satisfaction.
• Maintain detailed records of customer interactions to improve service delivery and standards.
• Collaborate with international team members to ensure consistent service quality across Czech-speaking markets.
• Stay updated on product knowledge to provide accurate and efficient end-user solutions.
• Contribute to team targets by maintaining high performance in speed and resolution accuracy.
• Participate in regular coaching sessions to enhance communication and problem-solving skills.

Connaissances

Czech (native/fluent)

English proficiency

Description du poste

Mercier Consultancy Group is seeking a Czech Speaking Customer Agent to join their Sofia-based team. The role requires native or fluent Czech with strong English, on-site work, and a relocation package to support the transition.

The ideal candidate has experience in customer support, excellent interpersonal skills, and the right to work in Bulgaria. You will deliver top-tier service across phone, email, and live chat while collaborating with international colleagues.