Greek Speaking Customer Support Agent — Relocate to Sofia

Mercier Consultancy Group; United States; Remote; USD 19.000 - 34.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Relocation Package

Training Program

Performance Bonus

Career Development

Zusammenfassung

Mercier Consultancy Group is seeking a Greek-speaking Customer Service Agent in Sofia, Bulgaria, to support international clients across multiple channels. You will be the main point of contact for Greek-speaking customers, ensuring high-quality service and accurate CRM records, with a focus on first-call resolution.

You will join a fully supported relocation program, receive comprehensive training, and benefit from an attractive performance bonus and private health insurance.

Qualifikationen

• Native or fluent Greek required (spoken and written).
• Excellent communication skills in English and Greek.
• Previous customer service experience is a plus.

Aufgaben

• Serve as the primary contact for Greek-speaking clients via phone, email, and chat.
• Resolve inquiries with a focus on first-call resolution and satisfaction.
• Maintain CRM records with accuracy and timeliness.
• Meet performance metrics and quality standards in customer support.

Kenntnisse

Greek (native/fluent)

English proficiency

Customer service experience

Tools

CRM software

Jobbeschreibung

Mercier Consultancy Group is seeking a Greek-speaking Customer Service Agent in Sofia, Bulgaria, to support international clients across multiple channels. You will be the main point of contact for Greek-speaking customers, ensuring high-quality service and accurate CRM records, with a focus on first-call resolution.

You will join a fully supported relocation program, receive comprehensive training, and benefit from an attractive performance bonus and private health insurance.