French-Speaking Customer Support Pro — Relocation to Sofia

Employers from Greece; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a motivated French-speaking Customer Support Agent to join the client team in Sofia, Bulgaria. The role offers a fully supported relocation package and a fully paid training program to ensure success in the Customer Support Services sector.

You will provide assistance to French-speaking customers via phone, email, and live chat, resolve inquiries, and maintain thorough records in the internal system while collaborating with international teams to enhance

Qualifications

• Native or fluent French (spoken and written) is required.
• EU passport is required.
• Experience in Customer Support Services or similar client-facing role advantageous.
• Strong communication and problem-solving skills.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within the internal database system.
• Collaborate with international teams to optimize service delivery.
• Stay updated on product knowledge and service policies to provide accurate guidance.
• Contribute to the continuous improvement of support processes and service standards.
• Meet and exceed individual and team KPIs and quality targets.

Skills

French fluency

Customer support

Job description

Mercier Consultancy Group is seeking a motivated French-speaking Customer Support Agent to join the client team in Sofia, Bulgaria. The role offers a fully supported relocation package and a fully paid training program to ensure success in the Customer Support Services sector.

You will provide assistance to French-speaking customers via phone, email, and live chat, resolve inquiries, and maintain thorough records in the internal system while collaborating with international teams to enhance