Thai Speaking Customer Support Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Growth

Job summary

Mercier Consultancy Group is seeking a Thai Speaking Customer Support Agent in Bulgaria (Sofia) to join our global client services team. You will handle inbound inquiries via phone, email, and live chat, delivering empathetic, accurate assistance to Thai-speaking customers and collaborating with cross-functional colleagues.

Requirements include native or fluent Thai, strong English, and prior customer support experience.

Qualifications

• Native or fluent Thai (spoken and written) is mandatory.
• Excellent English for inter-departmental communication.
• Previous experience in Customer Support Services is highly preferred.

Responsibilities

• Act as the primary contact for Thai-speaking clients within Customer Support Services.
• Resolve inquiries via phone, email, and live chat with empathy and accuracy.
• Maintain records in the internal CRM database.
• Collaborate with cross-functional teams to resolve technical issues efficiently.
• Adhere to quality protocols to ensure high customer satisfaction.
• Promote brand loyalty through proactive communication and problem-solving.
• Stay updated on product knowledge and processes to provide real-time guidance.

Skills

Thai language fluency

English communication

Customer support experience

Job description

at Mercier Consultancy Group

Thai Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke staffing solutions within the dynamic Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional excellence.

Job Overview

We are currently seeking a motivated professional for a Thai Speaking Customer Support Agent position in Bulgaria, providing world-class assistance to a global client base. This is an exceptional opportunity to advance your career among the most sought-after Thai-speaking jobs in Europe, while enjoying the vibrant lifestyle that comes with working in Sofia.

Key Responsibilities

• Act as the primary point of contact for Thai-speaking clients within the Customer Support Services industry.
• Resolve complex customer inquiries via telephone, email, and live chat with precision and empathy.
• Maintain accurate records of customer interactions within the internal CRM database.
• Collaborate with cross-functional teams to accelerate and resolve technical issues efficiently.
• Adhere to industry-standard quality protocols to ensure high levels of customer satisfaction.
• Promote brand loyalty through proactive communication and professional problem-solving.
• Stay updated on product knowledge and internal processes to provide accurate, real-time guidance.

Requirements

• Native or fluent Thai (spoken and written) is mandatory for this role.
• Excellent proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services sector is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Valid EU passport or work permit allowing for employment in Bulgaria.
• A positive, proactive, and customer-centric mindset.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career growth in one of the most exciting jobs in Bulgaria
• And Much More...

Life in Bulgaria

Living and working in Sofia offers a unique blend of historical charm and modern European convenience. As one of the fastest-growing hubs for international business, Bulgaria provides a high quality of life with an affordable cost of living and a vibrant social scene. You will find that Bulgaria is a welcoming home for expatriates, boasting beautiful landscapes, diverse culture, and an exceptionally pleasant climate.

Choosing a Thai Speaking Customer Support Agent position in Bulgaria with Mercier Consultancy Group means you benefit from a seamless transition. We handle your relocation, allowing you to focus on enjoying the rich culinary traditions and friendly atmosphere of Bulgaria. Join a community that values your unique language skills and rewards your dedication in this thriving Mediterranean-adjacent destination.