Swedish-Speaking Support Specialist | Relocation to Sofia

Employers from Greece; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance package

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Support Specialist to join our team in Bulgaria. The role involves delivering top-notch customer support to Swedish-speaking clients via phone, email, and chat, while maintaining meticulous CRM records and collaborating with international colleagues.

The successful candidate will be a brand ambassador with strong communication and problem-solving skills, and must relocate to Sofia for this on-site position.

Qualifications

• Native or fluent Swedish (spoken and written).
• Excellent communication skills for customer service.
• Ability to relocate to Sofia for this on-site role in Bulgaria.
• Strong problem-solving abilities and customer-centric mindset.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction in the Customer Support Services sector.
• Maintain accurate records of all customer interactions in the CRM database.
• Collaborate with international team members to optimize service delivery processes.
• Stay updated on product knowledge to provide precise and professional support.
• Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
• Contribute to team goals by achieving key performance indicators consistently.

Skills

Swedish language proficiency

Customer service

Communication skills

CRM experience

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Support Specialist to join our team in Bulgaria. The role involves delivering top-notch customer support to Swedish-speaking clients via phone, email, and chat, while maintaining meticulous CRM records and collaborating with international colleagues.

The successful candidate will be a brand ambassador with strong communication and problem-solving skills, and must relocate to Sofia for this on-site position.