Textiles Customer Care & Order Specialist

Dal-Tile Corp.; Farmington Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Corp. is seeking a Customer Service Representative II to join our team in Farmington Hills, Michigan. This role involves providing exceptional support to customers through account management, order processing, and effective communication with internal teams.

The ideal candidate should possess a High School Diploma or GED, with at least 3 years of experience in a call center or customer service environment. The position offers competitive salary and benefits including 401k matching and employee discounts.

Qualifications

• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management and order processing.
• Interfaces with internal teams for customer inquiries.
• Participates in special projects and additional duties.

Skills

Excellent oral and written communication skills

Organizational skills

Problem-solving skills

Interpersonal relationship-building skills

Computer skills in Word and Excel

Education

High School Diploma or GED equivalency

Job description

Dal-Tile Corp. is seeking a Customer Service Representative II to join our team in Farmington Hills, Michigan. This role involves providing exceptional support to customers through account management, order processing, and effective communication with internal teams.

The ideal candidate should possess a High School Diploma or GED, with at least 3 years of experience in a call center or customer service environment. The position offers competitive salary and benefits including 401k matching and employee discounts.