Senior Customer Service & Account Management Specialist

Dal-Tile Corp.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service Representative II in Tempe, AZ to service walk-in customers, answer inquiries, provide samples, and complete sales transactions, ensuring a high level of service and support.

The role includes order entry, order status, pricing, stock checks, and transportation management, with interfaces across internal teams and SSCs. A high school diploma and 3+ years of call center or customer service experience are required; textile knowledge is a plus.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Word & Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile Corp. is seeking a Customer Service Representative II in Tempe, AZ to service walk-in customers, answer inquiries, provide samples, and complete sales transactions, ensuring a high level of service and support.

The role includes order entry, order status, pricing, stock checks, and transportation management, with interfaces across internal teams and SSCs. A high school diploma and 3+ years of call center or customer service experience are required; textile knowledge is a plus.