Customer Service Rep II - 401k Match, Tuition Reimbursement

Dal-Tile Distribution, Inc.; Wilmington (DE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. is hiring a Customer Service Representative II to support walk-in customers, answer inquiries, provide samples, and process sales transactions. The role ensures effective coordination between the company and customers with high service levels.

The ideal candidate has 3+ years in customer service or call center work, strong communication, and solid computer skills in Word and Excel. A HS diploma is required, with preferred textile knowledge and a teamwork mindset.

Qualifications

• 3+ years call center or customer service experience.
• Experience in customer account management preferred.
• Prior textile industry knowledge preferred.

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication skills

Organizational skills

Problem solving

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile Distribution, Inc. is hiring a Customer Service Representative II to support walk-in customers, answer inquiries, provide samples, and process sales transactions. The role ensures effective coordination between the company and customers with high service levels.

The ideal candidate has 3+ years in customer service or call center work, strong communication, and solid computer skills in Word and Excel. A HS diploma is required, with preferred textile knowledge and a teamwork mindset.