Customer Service Representative II - FT

Dal-Tile Corp.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Service Representative II in Tempe, AZ to service walk-in customers, answer inquiries, provide samples, and complete sales transactions, ensuring a high level of service and support.

The role includes order entry, order status, pricing, stock checks, and transportation management, with interfaces across internal teams and SSCs. A high school diploma and 3+ years of call center or customer service experience are required; textile knowledge is a plus.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Word & Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.