Senior Customer Service & Account Specialist

Dal-Tile Corp.; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company Match on 401(k)

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Corp. in Grand Rapids, Michigan is searching for a Customer Service Representative II to enhance customer support with a focus on account management. The role involves servicing walk-in customers, answering inquiries, and completing sales transactions, requiring strong communication skills and at least 3 years of customer service experience.

The ideal candidate should be detail-oriented, organized, and able to multitask in a fast-paced environment. Benefits include competitive salary, 401(k) match, and employee discounts.

Qualifications

• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is a plus.

Responsibilities

• Manage customer accounts including order entry and inquiries.
• Process faxes and prepare reports.
• Interface with internal teams to address customer inquiries.

Skills

Customer account management

Excellent oral and written communication

Organizational skills

Problem-solving skills

Detail-oriented

Computer skills in Word and Excel

Education

High School Diploma or GED

Job description

Dal-Tile Corp. in Grand Rapids, Michigan is searching for a Customer Service Representative II to enhance customer support with a focus on account management. The role involves servicing walk-in customers, answering inquiries, and completing sales transactions, requiring strong communication skills and at least 3 years of customer service experience.

The ideal candidate should be detail-oriented, organized, and able to multitask in a fast-paced environment. Benefits include competitive salary, 401(k) match, and employee discounts.