Testing Center Coordinator

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 71,000 - 72,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a technically focused Testing Center Coordinator to run the Undergraduate Testing Center and related labs. You will ensure secure, reliable computing and testing spaces, with emphasis on exam integrity and technology reliability.

You will schedule and train staff, manage lab environments, and analyze data to guide planning while maintaining strong service to instructors and students.

Qualifications

• Associate’s or Bachelor’s degree with relevant IT focus or equivalent experience.
• Experience coordinating testing centers or computer labs is a plus.
• Strong communication and technical troubleshooting skills.

Responsibilities

• Operate, maintain, and improve college testing center and computer lab environments.
• Manage scheduling, staff training, and data-driven planning for testing spaces.
• Ensure exam security, academic integrity, and reliable technology.
• Provide service-focused support to instructors and students; manage bookings.

Skills

Excellent communication

Staff training

Staff scheduling

MS Office & Excel

Qualtrics data integration

Instructional pedagogy familiarity

Active learning & assessment spaces

Education

Associate’s degree in Computer Information Technology / related

Bachelor’s degree in related field

Equivalent combination of education and experience

Journey level additional year experience

Advanced level additional two years experience

Job description

Department:

Arts and Sci Information Svcs-301000

Career Area:

Information Technology

Is this an internal only recruitment?:

No

Posting Open Date :

08/03/2026

Application Deadline:

08/12/2026

Position Type:

Permanent Staff (SHRA)

Position Title:

Technology Support Analyst - Journey

Salary Grade Equivalent:

DT07 / IT03

Working Title:

Testing Center Coordinator

Position Number:

20063350

Vacancy ID:

P021252

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday-Friday 8am-5pm

Work Location:

CHAPEL HILL, NC

Position Location:

North Carolina, US

Hiring Range:

$70,962 - $72,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants:

This position is not eligible for H-1B sponsorship.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

In partnership with faculty, staff and graduate students, OASIS provides thoughtful, innovative and sustainable technical solutions to advance the College’s mission to ‘prepare people to solve the world’s most challenging problems.’ Information Services provides technology solutions and services in support of the College of Arts and Science’s mission; specifically, it puts a personal face on technology services, delivering ‘hands-on’ personal, network and instructional technology support to the College community. The Office: (1) coordinates all information technology services at the College level; (2) establishes and implements College level computing policy and procedures; (3) represents and advocates information technology interests of the College to the broader community; and (4) acts as the primary liaison between the College and University Information Technology Services. The Office reports directly to the Dean’s office, College of Arts and Sciences.

Position Summary:

The Undergraduate Testing Center Coordinator is a technically focused position responsible for the operation, maintenance, and continuous improvement of the College of Arts and Sciences Undergraduate Testing Center and associated computer lab environments. This role ensures secure, reliable, and well-supported computing and testing spaces for undergraduate students, with a strong emphasis on exam security, academic integrity, and technology reliability.

The coordinator manages lab and testing center technology, schedules and trains staff, maintains hardware and software environments, administers scheduling and booking systems, and provides data-driven insights to support planning and decision‑making. This position requires advanced attention to detail, strong technical troubleshooting skills, and the ability to support high-stakes, time-sensitive testing environments.

In addition to these technical and administrative duties, the coordinator must put service first in their interactions with instructors and students by maintaining channels of communication, facilitating easy booking, and managing a fluctuating semester‑based schedule. The coordinator must prepare for student staff turnover as workers graduate or have schedule changes.

Minimum Education and Experience Requirements:

• Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role;
• Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role;
• Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution;
• an equivalent combination of education and experience.
• Journey level required an additional one year of experience
• Advanced level required an additional two years of experience.

Management Preferences:

• Excellent communication and technology skills in order to seek out and understand faculty, staff, and student academic technology needs, develop appropriate responses, communicate next steps, and marshal resources to implement solutions.
• Experience managing, training and scheduling staff
• Experience working with MS Office including connecting external applications such as Qualtrics to Excel workbooks and connecting data between Excel spreadsheets
• Familiarity with instructional pedagogies and tools specifically as they relate to higher education
• Previously demonstrated experience within active learning and assessment spaces such as testing centers, teaching labs, academic research and pedagogy, training, documentation, and formal presentations

Campus Security Authority Responsibilities:

Not Applicable.