Testing and Assistive Technology Coordinator

The Chronicle Of Higher Education, Inc.; Chesterbrook (PA); On-site; USD 52,000 - 75,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Testing and Assistive Technology Coordinator to manage the university's Testing Center and oversee assistive technology for students with disabilities. You will coordinate testing accommodations, supervise proctors, and train students on accessibility software and devices.

Role supports access to exams and materials across undergraduate, graduate, and flex programs, while ensuring compliance with FERPA and ADA guidelines.

Qualifications

• Bachelor's degree required.
• Experience in higher education or working with college students is preferred.
• Excellent written and oral communication skills.
• Sensitivity to the needs of developmental students and first-generation college students.
• Ability to develop and maintain databases and spreadsheets.
• Knowledge of assistive technology software/hardware such as NVDA, Genio, Speechify.
• General knowledge of Section 504, ADA, and WCAG guidelines.
• Proficient Google Suite skills.
• Strong troubleshooting and multitasking abilities.
• Commitment to the university mission.

Responsibilities

• Oversee all daily operations of the Testing Center and manage supplies and equipment.
• Recruit, select, train, and supervise proctors for the Testing Center.
• Set up testing appointments using WCOnline and coordinate with faculty.
• Communicate with faculty about testing materials delivery and return.
• Coordinate and proctor testing accommodations for students with disabilities.
• Monitor academic honesty and testing integrity in the Center.
• Provide training on assistive technology for students and staff.
• Maintain records of accommodation requests and testing materials.

Skills

Communication skills

Student support

Digital accessibility awareness

Time management

Customer service

Education

Bachelor's degree

Tools

NVDA

Genio

Speechify

Livescribe smartpens

Job description

Position Description

The Testing and Assistive Technology Coordinator, reporting to theDirector of the Office of Disability and Access (ODA), manages theODA’s Testing Center and provides oversight of assistive technologyfor students with disabilities. The coordinator will manage theTesting Center, including the receipt and delivery of exams,monitoring the testing environment, supervising student proctorsand implementing testing accommodations. The coordinator willprovide support using assistive technology to ensure that studentswith disabilities have equal access to the University’s academicenvironments. The coordinator will evaluate, procure, implement,and train students on assistive technology solutions. Thecoordinator serves as a campus consultant on digital accessibility.The Testing and Assistive Technology Coordinator position servesstudents in traditional undergraduate degree programs, graduateprograms and flex programs.

Position Responsibilities

Testing Responsibilities :

• Responsible for all aspects of daily operation of the TestingCenter ensuring that it has adequate supplies and equipment toeffectively run while providing the necessary conditions to meetstudents' accommodations and maintain academic integrity
• Ongoing recruitment, selection, training, and supervision oftesting proctors for the Testing Center during the academicyear
• Implementation and oversight of WCOnline to set up testingappointments for students in traditional undergraduate degreeprograms
• Ongoing communication with faculty regarding the delivery andreturn of testing materials
• Coordinates, proctors, and implements testing accommodationsfor undergraduate students approved for disabilityaccommodations
• Coordinates and proctors exams for undergraduate students whohave missed their scheduled course exam time
• Provides ongoing monitoring of the Testing Center to ensureacademic honesty and integrity
• Possesses a keen awareness of special education strategiesappropriate for supporting students with disabilities including howto restate questions, define non tested vocabulary, and implementde-escalation strategies
• Completes Testing Center Incident Reports for academicdishonesty events

Assistive Technology Responsibilities:

• Provides one-on-one and group training for students onspecialized software and hardware (e.g., screen readers,text-to-speech, speech-to-text, note-taking technologies).
• Monitors and tracks student progress with assigned technology,providing ongoing technical support and troubleshooting throughoutthe academic year.
• Oversees the conversion of academic materials (textbooks,articles, exams, PDFs) into accessible formats such as E-text,audio, large print, or Braille.
• Ensures timely delivery of alternative formats to studentsprior to or at the start of the academic term.
• Supports ODA’s partnership with faculty and the Center forTeaching, Learning, and Technology (CTLT) to proactively designaccessible course materials and navigate accessibility featureswithin Eastern’s Learning Management System, Brightspace.
• Supports ODA’s delivery of workshops to the campus community onUniversal Design for Learning (UDL), digital accessibilitystandards (WCAG 2.1-2.2), and Assistive Technology awareness.
• Manages the Office of Disability and Access’ AssistiveTechnology Resources, including the inventory, maintenance, andupgrading of software licenses and hardware.
• Researches emerging trends in assistive technology andrecommend strategic institutional purchases.
• Maintains accurate records of student technology usage andalternative format requests in compliance with FERPA andinstitutional policies.

Other Responsibilities :

• Attends ODA staff meetings
• Attends professional development activities relating to testingand assistive technology
• Remains knowledgeable about best practices in the field andimplements changes to facilities and procedures when necessary tomeet best practice standards
• Prepares weekly, monthly, and annual reports as requested

Status :

• Full-time, salaried, 40 hours per week, 9 months per year(school year: mid August to mid May)

Qualifications

• A Bachelor's degree
• Experience in higher education and/or work with high school orcollege students
• Excellent written and oral communication skills
• Sensitivity to the needs of developmental students,first-generation college students, and students with physical andlearning disabilities is essential.
• Ability to develop and maintain databases andspreadsheets.
• Knowledge of AT software/hardware such as NVDA, Genio,Speechify, Livescribe smartpens, etc.
• General knowledge of Section 504 of the Rehabilitation Act, theAmericans with Disabilities Act (ADA), and WCAG guidelines.
• Proficient technology skills, including Google Suite
• Strong troubleshooting skills for both software glitches andcomplex accessibility barriers.
• Excellent customer service skills.
• Excellent time management skills and strong ability toprioritize and multitask.
• Exhibits a strong commitment to the University Mission: EasternUniversity is a diverse, Christ-centered community preparinggraduates to impact the world through faith, reason, andjustice.