Testing Center Coordinator

Inside Higher Ed

Chapel Hill (NC)

On-site

USD 34,095 - 48,560

Full time

14 days+

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Benefits offered by this job

Professional training opportunities

Retail and restaurant discounts

Job summary

A leading educational institution in North Carolina is seeking a Testing Center Coordinator to manage daily operations of the Undergraduate Testing Center. Responsibilities include overseeing exam administration, staffing, scheduling, and ensuring compliance with university policies. Ideal candidates will have proficiency in Microsoft Office and experience in information technology. This full-time role offers competitive hourly compensation and a dynamic work environment.

Qualifications

Associate's degree with 2 years of IT experience, or Bachelor's degree with 3 years of IT experience.
Journey level requires 1 additional year of experience.
Advanced level requires 2 additional years of experience.

Responsibilities

Oversee daily operations of the Testing Center.
Coordinate exam administration and staffing.
Manage equipment and facilities for the Testing Center.

Skills

Proficiency in Microsoft Office applications

Strong organizational skills

Effective written and verbal communication skills

Customer service skills

Problem-solving skills

Education

Associate’s degree in Computer Information Technology or related areas

Bachelor’s degree in Computer Science or related fields

Tools

Microsoft Office (Excel, Outlook, Bookings)

Job description

Overview

Position: Testing Center Coordinator, College of Arts and Sciences Undergraduate Testing Center. The role oversees daily operations, staffing, scheduling, training, equipment, and exam security for undergraduate exams not requiring ARS accommodations. Serves as the primary contact for faculty, students, and campus partners regarding the Testing Center and ensures compliance with university policies and data security requirements.

Position Details

Department: Arts and Sci Information Svcs - 301000
Career Area: Information Technology
Posting Open Date: 09/10/2025
Application Deadline: 09/15/2025
Position Type: Temporary Staff (SHRA)
Position Title: Testing Center Coordinator
Position Number: 20072931
Vacancy ID: S026103
Full-time/Part-time: Full-Time Temporary
Hours Per Week: 40
Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM
Position Location: North Carolina, US
Hiring Range: $30.00 per hour
Proposed Start Date: 09/29/2025
Estimated Duration Of Appointment: 6 months not to exceed 11 months

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose Of Organizational Unit

In partnership with faculty, staff and graduate students, OASIS provides thoughtful, innovative and sustainable technical solutions to advance the College’s mission to ‘prepare people to solve the world’s most challenging problems.’ Information Services provides technology solutions and services in support of the College of Arts and Science’s mission; specifically, it puts a personal face on technology services, delivering ‘hands-on’ personal, network and instructional technology support to the College community. The Office: (1) coordinates all information technology services at the College level; (2) establishes and implements College level computing policy and procedures; (3) represents and advocates information technology interests of the College to the broader community; and (4) acts as the primary liaison between the College and University Information Technology Services. The Office reports directly to the Dean’s office, College of Arts and Sciences.

Position Summary

The Testing Center Coordinator oversees the daily operations of the College of Arts and Sciences Undergraduate Testing Center. This role ensures smooth administration of exams for undergraduate students who are not registered with Accessibility Resource Services (ARS) and who do not require accommodations provided by ARS. The Coordinator manages staffing, scheduling, training, equipment, and exam security, while providing high-quality service to students, faculty, and staff. The Coordinator serves as the primary point of contact for faculty, students, and campus partners regarding the Testing Center and ensures compliance with university policies, procedures, and data security requirements. Specific responsibilities include:

Exam Administration: Coordinate and proctor exams during the regular semester and high-traffic final exam periods. Ensure the security of all exam materials and facilitate return to instructors via university-supported systems (e.g., Office 365 rated for sensitive data). Manage the appointment and scheduling process through approved platforms such as Microsoft Bookings. Communicate with instructors to confirm testing requirements and provide updates as needed.
Staffing and Scheduling: Develop, maintain, and adjust staffing schedules to ensure adequate coverage during all testing periods. Supervise and schedule student workers, addressing conflicts and fostering a positive and efficient work environment. Monitor the Testing Center email account and respond promptly to inquiries.
Staff Training and Supervision: Develop and implement training programs for student workers and other staff. Provide ongoing guidance and oversight to ensure staff are following established procedures and customer service standards.
Equipment and Facilities Management: Oversee the maintenance and calibration of testing equipment. Coordinate with the IT department for technical support and troubleshooting. Maintain inventory of testing supplies and reorder as necessary to support uninterrupted operations.
Customer Service and Communication: Deliver excellent customer service to students, faculty, and other stakeholders. Address and resolve issues or concerns related to testing procedures. Communicate effectively with campus partners, ensuring the Testing Center operates in alignment with university standards and practices.
Other Duties: Perform other responsibilities as assigned by the College. May require occasional evening hours and overtime during peak testing periods.

Education, Experience And Competencies

Minimum Education And Experience Requirements

Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
Journey level requires an additional one year of experience.
Advanced level requires an additional two years of experience.

Required Qualifications, Competencies, And Experience

Proficiency in Microsoft Office applications, including Excel, Outlook, and Bookings. Ability to manage electronic filing systems, folder permissions, and data security settings in alignment with university IT policies. Strong organizational skills with attention to detail. Effective written and verbal communication skills. Demonstrated ability to provide excellent customer service in a fast-paced environment. Problem-solving and conflict-resolution skills.

Preferred Qualifications, Competencies, And Experience

Experience working in a higher education setting. Prior supervisory or scheduling experience. Familiarity with exam administration, proctoring, or testing center operations.

Campus Security Authority Responsibilities

Not Applicable.

Seniority level