Specialist I, Testing and Assessment Center (Part-Time Temporary)

Wake Technical Community College; Raleigh (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Wake Technical Community College in Raleigh, NC is seeking a Coordinator in Testing Services to assist with assessments for College and Career Readiness students across multiple locations. The role includes leading test administration, maintaining certifications, and coordinating evening operations with a focus on accuracy and student support.

The position requires a Bachelor's degree and at least one year of office experience with strong organizational and communication skills to ensure smooth

Qualifications

• Bachelor's degree required.
• One year of experience in an office environment.
• Valid driver's license and approval required by the college’s liability insurance carrier.

Responsibilities

• Applies guidelines and procedures for student eligibility of assessment testing.
• Monitors and tracks attendance hours and gains for ABE, ASE, ESL, and Burlington English students.
• Notifies students of eligibility and schedules initial placement and post-testing.
• Generates and maintains attendance documents using Google Docs and Microsoft Teams for testing rosters.
• Works with Program Performance and Accountability to resolve errors with scores entered into Colleague.
• Serves as a lead Test Administrator for the center and maintains certifications for remote and in-person assessments.
• Supervises test administrators during evening shifts and addresses student concerns.

Skills

MS Word

PowerPoint

Excel

Organizational skills

Communication skills

Attention to detail

Training certifications

Education

Bachelor's Degree

Tools

Google Docs

Microsoft Teams

Colleague

Pearson Vue

Job description

Pay Grade: Coordinator 7

This position provides assistance within the Testing Services department for College and Career Readiness students at multiple locations.

Hours will be 8:30 a.m. – 1:30 p.m. or 5:00 p.m. – 10:00 p.m.,

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Applies the guidelines and procedures for student eligibility of assessment testing established by the North Carolina Community College System
• Monitors and tracks attendance hours and measurable gains for Adult Basic Education (ABE), Adult Secondary Education (ASE), English as a Second Language (ESL) and Burlington English students
• Notifies students of eligibility and schedules students for initial placement and post-testing in varying subject areas
• Generates, inputs and maintains attendance documents using google docs Microsoft Teams to generate testing rosters
• Works closely with Program Performance and Accountability Team to identify and resolve errors with placement and post-test scores entered into Colleague
• Serves as a lead Test Administrator for the center including maintaining certifications and administering remote and in‑person assessments.
• Supervises the test administrators and overall operations during evening shifts to include remedying student concerns and addressing late arrivals.

• Participates on hiring committees and the coordination of test administrator schedules.
• Assist with recording student data into DRC and the creation of test tickets
• Schedules private assessments for students with disabilities
• Contacts students through email, phone calls, and text messaging to ensure retention in the program
• Communicates essential information to the Specialist II in a timely manner and reports testing irregularities
• Investigates, troubleshoots and reports technical issues with the center’s computers and printers
• Builds relationships and corresponds with instructors and Instructional Program Specialist to assist with tracking/location of absentee students
• Escorts students from assigned classrooms and walks to testing center for post‑testing
• Monitors the online reservation system for duplicate reservations, tracks reservation numbers, and identifies appropriate assessment testing level
• Administers and proctors TABE & High School Equivalency exams, as needed
• Maintains Pearson Vue & HiSET yearly certification

Knowledge, Skills & Abilities

• Intermediate skills in MS Word, Power point, and Excel
• Excellent organizational skills
• Excellent written and verbal communication skills
• Ability to work with a high degree of accuracy in a fast‑paced office environment
• Ability to communicate effectively with supervisors, faculty, and students, and exhibit a high degree of integrity
• Ability to complete training (Pearson Vue,HiSET, TASC, TABE) and maintain certifications needed for test proctors

Requirements

• Bachelor's Degree
• One year of experience in an office environment
• Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

• Work experience in a position with program testing and assessment in higher education