Test Center Operations Lead

Prometric; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Legal

Job summary

Prometric is seeking a Test Center Manager in Las Vegas, NV. The role leads the test center, manages facilities, staff, and security while upholding Prometric’s exam integrity and standards.

The TCM will plan schedules, supervise administrators, manage costs, and ensure accurate reporting. Strong leadership, communication, and operational skills are essential for success in fast-paced test environments.

Qualifications

• High school diploma or equivalent required; college experience is a plus.
• Two years of customer service experience; one year in management or supervisory role.
• Strong communication, organizational, and supervisory skills required.

Responsibilities

• Ensure test center facilities, operations and performance meet Prometric standards.
• Plan staff schedules; supervise regular and temporary Test Center Administrators.
• Understand cost impacts on Prometric’s financial and business metrics and drive KPIs.
• Educate and coach staff to achieve targets efficiently.
• Supervise security procedures for candidate verification and registration.

Skills

Communication

Verbal and Written Instructions

Decision Making

Report Writing

Multi-tasking

MS Office

Customer Service

Conflict Resolution

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Job description

Prometric is seeking a Test Center Manager in Las Vegas, NV. The role leads the test center, manages facilities, staff, and security while upholding Prometric’s exam integrity and standards.

The TCM will plan schedules, supervise administrators, manage costs, and ensure accurate reporting. Strong leadership, communication, and operational skills are essential for success in fast-paced test environments.