Test Center Operations Supervisor

Prometric LLC; Harrisburg (Dauphin County); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

12 Paid Holidays Off annuallybased on 

No selling or quotas

Office setting environment

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Job summary

Prometric LLC in Harrisburg, PA is seeking a Test Center Manager to lead daily operations at our testing center. You will oversee facilities, staff schedules, security procedures, and ensure compliance with Prometric standards while delivering excellent test-taker service.

The role requires at least 2 years of customer service experience and 1 year of supervisory experience. This onsite position offers a fast-paced environment and opportunities to impact exam integrity and client satisfaction.

Qualifications

• Two years of customer service experience required.
• One year of supervisory or management experience required.
• Must be 18 years of age or older.
• Excellent communication and professionalism.
• Ability to learn and apply operational instructions.
• Ability to write detailed reports.
• Flexibility to work evenings and weekends.

Responsibilities

• Ensure facilities, operations, and performance at the assigned test center meet Prometric standards.
• Plan staff schedules and supervise Test Center Administrators.
• Understand test center operating costs and impact on Prometric’s financial metrics.
• Educate staff on KPIs and coach to targets.
• Supervise security/verification procedures of candidates arriving for registration.
• Hire and train new Test Center Administrators.
• Review timesheets and expenses for all staff.
• Provide security at testing facilities and manage keys.
• Represent the organization professionally.
• Resolve issues and escalate as needed.
• Engage with property management to maintain a safe testing environment.
• Acts as a TCA to administer tests.
• Participate in Prometric QA, audits, and initiatives.
• Maintain knowledge of policies and procedures.

Skills

Communication

Verbal & Written

Decision Making

Report Writing

Multi-tasking

MS Office

Flexibility

Conflict Resolution

Education

High School Diploma

College experience

Job description

Prometric LLC in Harrisburg, PA is seeking a Test Center Manager to lead daily operations at our testing center. You will oversee facilities, staff schedules, security procedures, and ensure compliance with Prometric standards while delivering excellent test-taker service.

The role requires at least 2 years of customer service experience and 1 year of supervisory experience. This onsite position offers a fast-paced environment and opportunities to impact exam integrity and client satisfaction.