Territory Service Manager, Print Solutions & Dealer Support

Konica Minolta Business Solutions U.S.A., Inc.; Milwaukee (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Konica Minolta Milwaukee seeks a Territory District Service Manager to support and manage dealerships within an assigned US territory. You will communicate across levels, assess staff, and drive improvements in service operations.

The role involves extensive travel and training on Konica Minolta products. The position emphasizes collaboration with sales and engineering to resolve field issues, report on visits, and conduct product seminars.

Qualifications

• Good presentation skills.
• Knowledge of Service Management software.
• Ability to resolve both technical and customer relations issues.
• Ability to assess managerial and technical abilities of the service staff.
• Advise on implementation of development activities.
• Current and through knowledge of all Konica Minolta products.
• Understand, communicate and support all Konica Minolta policies.
• Desire to continually learn while maintaining industry certifications.
• This position requires extensive travel (approximately 80%).
• A, N, CDIA, MCP, MCSE certifications desired.

Responsibilities

• Assist in the development of assigned dealer base while assessing the knowledge level of the technical staff.
• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products.
• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field.
• Conduct seminars/workshops for current product and new product introduction.
• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment including Production Print Color and Monochrome products.
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues.
• Support Direct Branch requests as needed.
• Must work closely with sales counterparts to communicate Dealer information and needs.

Skills

Presentation skills

Service management software

Technical/customer relations

Staff assessment development

Policy communication

Travel readiness

Continuous learning

Education

A, N, CDIA, MCP, MCSE certifications desired

Job description

Konica Minolta Milwaukee seeks a Territory District Service Manager to support and manage dealerships within an assigned US territory. You will communicate across levels, assess staff, and drive improvements in service operations.

The role involves extensive travel and training on Konica Minolta products. The position emphasizes collaboration with sales and engineering to resolve field issues, report on visits, and conduct product seminars.