Regional Service & Dealer Network Lead

Konica Minolta Business Solutions U.S.A., Inc.; Seattle, Beaverton (WA, OR); On-site; USD 90,000 - 140,000; Full time

Job summary

Konica Minolta is seeking a District Service Manager for Seattle, WA, to support dealerships and drive service excellence. The role emphasizes communication across levels, evaluating technical staff, and recommending improvements to support Konica Minolta products in the field.

Extensive travel and hands-on product knowledge are required. The candidate should possess strong presentation skills, experience with service management software, and relevant certifications, with a focus on continuous

Qualifications

• Strong presentation and communication skills.
• Experience with service management software and field support processes.
• Ability to troubleshoot and resolve complex technical and customer-relations issues.
• Knowledge of Konica Minolta products and policies.
• Willingness to travel ~80% to cover dealer base.

Responsibilities

• Support and manage dealerships within assigned territory.
• Assess and develop dealer base and technical staff capabilities.
• Recommend organizational improvements, staffing, and training
• Submit reports on dealer visits and product field performance.
• Conduct seminars/workshops for product introductions and updates.
• Troubleshoot and repair production print equipment.
• Collaborate with internal teams to resolve issues and support sales.
• Coordinate with sales on dealer information and needs.

Skills

Presentation skills

Service management software

Issue resolution

Product knowledge

Policy communication

Willingness to learn

Education

A+, CDIA, MCP, MCSE certifications

Job description

Konica Minolta is seeking a District Service Manager for Seattle, WA, to support dealerships and drive service excellence. The role emphasizes communication across levels, evaluating technical staff, and recommending improvements to support Konica Minolta products in the field.

Extensive travel and hands-on product knowledge are required. The candidate should possess strong presentation skills, experience with service management software, and relevant certifications, with a focus on continuous