Field Service Technician: Printing & IT Systems

Konica Minolta Business Solutions U.S.A., Inc.; San Jose (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid training provided

Car allowance program

Company laptop and phone

Comprehensive benefits package

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Specialist (Field Service Technician) to perform maintenance and repairs on Konica Minolta products at customer sites across the territory.

The role involves diagnostics, installation, and coordinating with account management to ensure customer satisfaction. You will travel to client sites, maintain inventory, and document service updates in the Konica Minolta system.

Qualifications

• 0-2 years experience of servicing/repairing office equipment or machinery
• High School Diploma/GED or equivalent experience
• A+ or N+ Certification preferred and exposure to IT Networks a plus

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates to the Konica Minolta system for each client account
• Collaborate with the Account Management team to help resolve customer issues

Education

High School Diploma/GED or equivalent experience

A+ or N+ Certification

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Specialist (Field Service Technician) to perform maintenance and repairs on Konica Minolta products at customer sites across the territory.

The role involves diagnostics, installation, and coordinating with account management to ensure customer satisfaction. You will travel to client sites, maintain inventory, and document service updates in the Konica Minolta system.