Territory Operations Manager - Richmond

Homefix Custom Remodeling Corp; Richmond (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Homefix Custom Remodeling Corp. is seeking a Territory Operations Manager to oversee the regional logistics, service delivery, and administrative functions. You will coordinate field staff, manage budgets, and align regional activities with sales goals to drive revenue and customer satisfaction.

The role requires strong leadership, analytics, and CRM proficiency, with responsibility for improving operational efficiency and coordinating with cross-functional teams to implement new service lines.

Qualifications

• Leadership and team supervision experience.
• Strong analytical and financial-tracking abilities.
• Proficiency with CRM tools (Salesforce) and MS Office.
• Effective communication with clients, contractors, and staff.

Responsibilities

• Oversee field operations, service delivery, inventory, and logistics for the region.
• Monitor KPIs, service reports, and market data to identify improvements and growth potential.
• Lead, train, and mentor field staff, coordinating training and performance reviews.
• Maintain relationships with clients, contractors, and stakeholders to ensure satisfaction.
• Manage operating budgets and assets while ensuring policy compliance.
• Coordinate with sales and marketing to launch initiatives and new services.

Skills

Leadership

Analytical

CRM (Salesforce)

Microsoft Office

Communication

Operations mgmt

Education

Associate’s degree in Business Administration

Tools

Salesforce

Microsoft Office

Job description

Job Details

Job Location: Richmond - Richmond, VA 23228

Position Type: Full Time

Position Summary

The Territory Operations Manager oversees the logistical, administrative, and service functions within a specific geographic area, ensuring that daily operations run efficiently to support sales teams, drive revenue growth, and improve customer satisfaction. They act as a liaison between field staff, regional directors, and corporate departments to implement strategic business plans and monitor performance metrics.

Essential Duties and Responsibilities

• Operational Efficiency: Optimize field operations, including service delivery, inventory management, and logistics, to meet regional service goals and annual plans.
• Performance Monitoring: Analyze KPIs, service reports, and market data to identify improvements, track sales potential, and maintain high-quality service.
• Team Leadership: Supervise, train, and mentor field staff (e.g., Service Representatives), coordinating training plans and performance management.
• Customer Relationship Management: Maintain relationships with key clients, contractors, and stakeholders, resolving issues to ensure high customer satisfaction.
• Budgeting & Compliance: Manage operational budgets, including expenses and assets (e.g., tools, vehicles), while ensuring compliance with company policies and regulations.
• Strategic Collaboration: Coordinate with sales and marketing teams to implement company-wide initiatives and new service lines.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Leadership: Strong ability to lead teams and manage field personnel.
• Analytical Skills: Proficiency in tracking performance metrics and financial reporting.
• Technical Skills: Proficiency in Microsoft Office and CRM tools such as Salesforce.
• Communication: Effective interpersonal skills for building customer relationships.
• Experience: Previous experience in operations, sales management, or field service management is typically required.

Education

• Associate’s degree in Business Administration (or related field) preferred
• 3+ years of experience in similar industry may be substituted for education