Operations Manager

Jobtailor; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a results-driven Operations Manager to own the operational performance of an assigned territory in Indianapolis. You will build strong relationships with customers and service providers to ensure exceptional service and drive retention while identifying opportunities for growth.

The role requires 3–7 years in operations or a related field, strong data analysis skills, and a proven ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field (or equivalent experience).
• 3–7 years of experience in operations, business operations, account management, or similar role.
• Strong problem-solving and decision-making skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze data and turn insights into action.
• Excellent communication and relationship-building skills.
• High level of ownership, accountability, and organization.
• Proficiency with Excel and business systems such as CRM/ERP/PM software.

Responsibilities

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Skills

Problem-solving

Decision-making

Communication

Relationship-building

Ownership & accountability

Organization

Data analysis

Education

Bachelor's degree in Business/Operations Management

Tools

Microsoft Excel

CRM/ERP/PM software

Job description

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Requirements

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Core Competencies

Demonstrates strong operational performance management and customer relationship building skills, with a focus on data analysis and problem-solving to drive territory growth and improve service delivery.