Operations Manager

Henry North; Richmond (VA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Company vehicle with gas card

Full benefits package

Job summary

Henry North is seeking an Operations Manager, Field Services to lead roughly 15 field technicians in the Richmond/Ashland, VA area. The role is hybrid, with about 80% field work and 20% from home or office. You will coach, develop, and mentor a team while owning service delivery and customer outcomes.

You will empower technicians, build culture, and ensure strong customer experiences with measurable results across the territory. Prior leadership and service-industry experience are highly valued.

Qualifications

• Proven people‑leadership experience, building, coaching, and empowering teams.
• Comfortable running your own desk with autonomy and minimal oversight.
• Forward‑thinking, tactical, and results‑driven.

Responsibilities

• Lead, coach, and develop a team of ~15 field technicians, including a Team Leader.
• Build an ownership mentality across the team and territory.
• Support technicians in the field with tools and local support; assist with service dispatch as needed.
• Prioritize people leadership and team development over hands-on work.
• Build and reinforce an engaged, empowered team culture.
• Deliver a strong customer experience and drive measurable results across the territory.
• Operate with a forward-thinking, tactical mindset.
• Act as an owner of the service business within the organization.

Skills

People leadership

Team development

Autonomy

Field service

Job description

Operations Manager, Field Services

Richmond, VA | Ashland, VA

Do you have a knack for people-development, mentorship, coaching? What about the ability to turn numbers into decisions around creating exceptional service for customers?

We're searching for an Operations Manager, Field Services (Field Service Manager) to lead and develop a team of roughly 15 field technicians, including a Team Leader, acting as an owner of their service business within the organization. This is a people-leadership role first: the ideal candidate builds culture, empowers autonomy, and drives results, spending roughly 80% of their time in the field and 20% from home or office.

Responsibilities

• Lead, coach, and develop a team of ~15 field technicians, including a Team Leader (a second Team Leader hire is planned).
• Build an ownership mentality across the team — technicians who take responsibility for their territory and accounts.
• Support technicians in the field with tools and local support, and assist with service dispatch as needed.
• Prioritize people-leadership and team development over hands‑on mechanical work.
• Build and reinforce an engaged, empowered team culture.
• Deliver a strong customer experience and drive measurable results across the territory.
• Operate with a forward-thinking, tactical mindset.
• Act as an owner of the service business within the organization.

Qualifications

• Proven people‑leadership experience, building, coaching, and empowering teams, valued above technical or mechanical aptitude.
• Comfortable running your own desk with autonomy and minimal oversight.
• Forward‑thinking, tactical, and results‑driven.
• Background leading teams in any service‑oriented industry welcome; open to candidates from outside material handling.
• Based in, or willing to be based in, the Richmond/Ashland, VA area, with the ability to travel locally/regionally.

Compensation & Location

• Salary: $80,000–$85,000 base + Bonus.
• Benefits: company vehicle with gas card and expense card; full benefits packet available on request.
• Location: Richmond/Ashland, VA — hybrid, approximately 80% field / 20% home or office.

Henry North, on behalf of our client, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. In the interest of pay transparency, the good‑faith compensation range for this role is included above.