Supervisor, Operations Wed-Sat Nights

ID Logistics US; Virginia (MN); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

PTO

Sick time

Corporate holidays

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

ID Logistics US is seeking an Area Manager (outbound) to lead a team on the warehouse floor, drive safety, quality, and productivity, and deliver best-in-class customer service in a high-volume fulfillment setting.

You will coach front-line staff, monitor performance, and use data-driven decisions to optimize workflows. This role requires strong leadership, collaboration with cross-functional teams, and a focus on continuous improvement in a GMP-compliant environment.

Qualifications

• High school diploma or GED required.
• 2–5+ years of leadership in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations.
• Experience leading hourly associates in a fast-paced, metrics-driven environment.
• Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics.
• Proven ability to lead teams, drive accountability, and deliver operational results.
• Experience with process improvement, root cause analysis, and standard work.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead and oversee daily operations within inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, and customer-focused execution.
• Drive performance against operational metrics including safety, quality, productivity, cost, throughput, labor utilization, and on-time delivery.
• Lead operations in a fast-paced e-commerce and fulfillment environment, ensuring orders are processed accurately, efficiently, and on time while meeting SLAs.
• Coach and develop front-line associates and team leads, creating a high-performance culture of accountability and continuous learning.
• Conduct daily shift huddles, floor walks, and operational reviews to communicate priorities and risks.
• Monitor workflow, staffing plans, and labor allocation to optimize performance during peak and ramp periods.
• Use data and performance metrics to identify opportunities, investigate root causes, eliminate bottlenecks, and implement corrective actions.
• Partner with Operations Managers, IE, and CI teams to drive productivity gains and standardization.
• Champion safety by ensuring compliance with policies, safety standards, GMPs, and regulatory guidelines.
• Support talent development through coaching, performance management, and succession planning.
• Drive associate engagement by fostering an inclusive, collaborative environment.
• Lead during peak volume and new customer implementations while maintaining service and productivity.
• Collaborate with HR, Safety, Maintenance, Quality, and Site Leadership to resolve issues.
• Serve as escalation point for operational challenges and deliver timely solutions.
• Promote a culture of discipline, customer obsession, and continuous improvement.

Skills

Leadership

Coaching

Data analysis

Problem solving

Communication

Customer focus

Safety compliance

Education

High school diploma or GED

Bachelor's degree preferred

Tools

WMS

Labor management tools

Job description

Position Overview

The Area Manager (outbound) is responsible for leading and developing a team of front-line associates and team leads while driving operational excellence within assigned warehouse functions in a fast-paced fulfillment and distribution environment. This role owns daily execution of safety, quality, productivity, and customer service objectives, ensuring operational goals are consistently achieved while fostering a culture of accountability, engagement, and continuous improvement.

The Area Manager serves as a hands-on leader who spends significant time on the warehouse floor coaching teams, monitoring performance, removing barriers, and driving process adherence. This individual leverages data, operational metrics, and problem-solving skills to optimize workflows, improve productivity, and deliver a best-in-class customer experience.

The ideal candidate thrives in a high-volume fulfillment environment, demonstrates strong leadership capabilities, and has experience supporting e-commerce, omnichannel, or direct-to-consumer (DTC) operations where speed, accuracy, and customer satisfaction are critical. This individual is passionate about developing talent while delivering measurable business results through data-driven decision-making and continuous improvement.

This position follows all corporate and site-specific Good Manufacturing Practices (GMPs) and actively promotes a strong safety and compliance culture.

Work Location

Henrico, VA

Work Schedule

Wed-Sat | 7:00 PM – 5:30 AM

Compensation/Benefits

Attractive annual salary of $63,000–$75,000 plus bonus opportunity, with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more. Compensation is based on experience, skills, and education.

Key Responsibilities

• Lead and oversee daily operations within assigned inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, and customer-focused execution
• Drive performance against key operational metrics including safety, quality, productivity, cost, throughput, labor utilization, and on-time customer delivery
• Lead operations within a fast-paced e-commerce and fulfillment environment, ensuring customer orders are processed accurately, efficiently, and on time while meeting service-level agreements (SLAs)
• Manage, coach, and develop front-line associates and team leads, creating a high-performance culture focused on accountability, engagement, and continuous learning
• Conduct daily shift huddles, floor walks, and operational reviews to communicate priorities, identify risks, and ensure execution of standard work
• Monitor workflow, staffing plans, and labor allocation to optimize operational performance and support changing business demands during peak and ramp periods
• Utilize data and performance metrics to identify opportunities, investigate root causes, eliminate process bottlenecks, and implement sustainable corrective actions
• Partner with Operations Managers, Industrial Engineering, and Continuous Improvement teams to drive productivity gains, process standardization, and operational excellence initiatives
• Champion a safety-first culture by ensuring compliance with all company policies, safety standards, GMP requirements, and regulatory guidelines
• Support talent development through coaching, performance management, succession planning, and leadership development activities
• Drive associate engagement by fostering an inclusive work environment that encourages collaboration, recognition, and continuous improvement
• Lead execution during peak volume periods, operational ramp-ups, and new customer implementations while maintaining service and productivity expectations
• Collaborate cross-functionally with Human Resources, Safety, Maintenance, Quality, and Site Leadership teams to resolve issues and improve overall site performance
• Serve as an escalation point for operational challenges and take ownership of delivering timely, effective solutions that support customer commitments
• Promote a culture of operational discipline, customer obsession, and continuous improvement throughout the shift

Eligibility

This position is not eligible for sponsorship.

Requirements

Minimum Qualifications

• High school diploma or GED required
• 2–5+ years of leadership experience in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations
• Experience leading hourly associates in a fast-paced, metrics-driven environment
• Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics
• Proven ability to lead teams, drive accountability, and deliver operational results
• Experience with process improvement, root cause analysis, and standard work
• Strong communication, organizational, and problem-solving skills

Preferred Qualifications

• 3PL experience
• Experience leading teams in a high-volume e-commerce, omnichannel, direct-to-consumer (DTC), retail distribution, or fulfillment center environment
• Experience managing operational metrics such as productivity, throughput, order cycle time, quality, labor utilization, and customer service performance
• Experience with Warehouse Management Systems (WMS), labor management tools, and data-driven process improvement initiatives
• Demonstrated ability to lead through peak volume periods, rapid growth, and changing customer demands
• Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable results
• Bachelor's degree preferred or equivalent combination of education and operational leadership experience