Travel Field Operations Manager – Client Care & Growth

Rentokil North America; Cranberry Township (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid holidays

Vacation days & sick days

Tuition reimbursement

Job summary

Rentokil North America is seeking an Operations Manager to oversee daily operations, mentor and lead service staff, and ensure exceptional client service across territories in the United States. The role requires travel to client sites and coordination with the sales team to drive business development.

The successful candidate will have 3–5 years of management experience in a service environment, strong communication skills, and a valid driver’s license.

Qualifications

• Bachelor’s degree in a related field (preferred)
• 3-5 years in a management role with emphasis in customer service
• Proven ability to train, mentor, and coach service professionals
• Excellent verbal and written communication skills
• Previous route-oriented service experience a plus
• Must possess a valid driver’s license

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Education

Bachelor's degree (preferred)

3-5 years in management (customer service emphasis)

Training, mentoring, coaching service professionals

Excellent verbal and written communication

Driver's license required

Job description

Rentokil North America is seeking an Operations Manager to oversee daily operations, mentor and lead service staff, and ensure exceptional client service across territories in the United States. The role requires travel to client sites and coordination with the sales team to drive business development.

The successful candidate will have 3–5 years of management experience in a service environment, strong communication skills, and a valid driver’s license.