Operations Leader: Train Teams, Drive Client Service

Rentokil North America; Cranberry Township (Butler County); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits including Medical, D M

401(k) retirement plan

Vacation days

Company-paid holidays

Floating holidays

Benefits start day 1

Zusammenfassung

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer satisfaction, and support sales initiatives across a defined territory. The role emphasizes coaching, performance management, and aligning operations with business goals.

The position requires 3–5 years in management with a customer-service focus, strong communication, and a willingness to travel to client sites. A valid driver’s license and regulatory compliance are expected.

Qualifikationen

• Minimum 3–5 years in a management role with emphasis in customer service.
• Proven ability to train, mentor, and coach service professionals.
• Excellent verbal and written communication skills.

Aufgaben

• Manage daily operations of specialists to deliver superior client service.
• Provide direction to staff in operations, service, and client care.
• Oversee basic financial performance including revenue growth and expense control.
• Travel within territory to meet clients, support specialists, and collaborate with sales.
• Maintain a flexible schedule, including early mornings and some weekend work.
• Submit weekly, monthly, and yearly performance reports.

Kenntnisse

People management

Customer service leadership

Communication skills

Team coaching

Ausbildung

Bachelor's degree (preferred)

Jobbeschreibung

Rentokil North America is seeking an Operations Manager to lead a team of specialists, drive customer satisfaction, and support sales initiatives across a defined territory. The role emphasizes coaching, performance management, and aligning operations with business goals.

The position requires 3–5 years in management with a customer-service focus, strong communication, and a willingness to travel to client sites. A valid driver’s license and regulatory compliance are expected.