Territory Growth & Service Leader

Colonial Group; Los Angeles (CA); On-site; USD 79,000 - 85,000; Full time

Job summary

Vestis is seeking a Territory Manager in the Los Angeles area to oversee an assigned service territory, coach Route Sales Representatives, and drive customer retention and growth. You will report to the Service Manager or a Sr.

Territory Manager and help build a strong sales culture across the team. The role emphasizes safety, efficient operations, and proactive resolution of service issues, with a focus on renewals, AR collections, and service excellence.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in related field preferred is a plus.
• Two years of service/route-based industry experience with a proven track record for growing customer accounts.
• DOT certification and a valid driver’s license; automobile insurance on personal vehicle.
• Production planning, maintenance, or warehouse operations experience preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in your territory.
• Report to Service Manager or Sr. Territory Manager; if unavailable, report to General Manager.
• Foster a pervasive sales culture via Together-In-Growth and Shared Lead programs.
• Assist in new account installations as directed by leadership.
• Manage day-to-day customer service programs for the territory.
• Visit required customers quarterly to review growth opportunities.
• Ensure RSRs respond to service requests timely and efficiently.
• Set clear expectations for customer service and lead by example.
• Spend 60% of time traveling with service professionals and visiting customer locations.
• Follow up on accounts in jeopardy and resolve concerns promptly.
• Recruit, select and hire Route Sales employees.
• Hold weekly in-person meetings with RSRs to review trends and coach.

Skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Negotiation

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Vestis is seeking a Territory Manager in the Los Angeles area to oversee an assigned service territory, coach Route Sales Representatives, and drive customer retention and growth. You will report to the Service Manager or a Sr.

Territory Manager and help build a strong sales culture across the team. The role emphasizes safety, efficient operations, and proactive resolution of service issues, with a focus on renewals, AR collections, and service excellence.