Field Territory Growth Leader

Vestis; North Laurel (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Vestis seeks a Territory Manager to oversee an assigned service territory, supervise Route Sales Representatives, and drive customer retention and growth. You will manage safety, service results, and AR collections, while ensuring renewals and profitability within the territory.

You will travel to customer locations, train staff, and collaborate with management to achieve quarterly targets. Relocation is encouraged for advancement opportunities.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred or equivalent experience.
• Two years of service/route-based industry experience with growth of customer accounts.
• Previous profit and loss accountability or contract-managed service experience preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives (RSRs).
• Reports to Service Manager, Sr. Territory Manager, or General Manager as applicable.
• Create a pervasive sales culture via TIG and Shared Lead programs.
• Assist in new account installations as directed by Service Manager/General Manager.
• Manage day-to-day customer service programs for the territory.
• Visit all required customers each quarter to review growth opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• 60% travel with service professionals to observe and visit customers.
• Follow up on accounts in jeopardy and resolve service concerns.
• Negotiate and secure renewal agreements with existing customers.
• Recruit, select and hire Route Sales employees.
• Hold weekly in-person meetings with each RSR to review trends and coaching needs.
• Deliver training to ensure customer retention and service goals are met.
• Communicate daily with RSRs to resolve pending items.

Skills

Territory management

Customer service

Negotiation

MS Office

Education

High school diploma or equivalent

Bachelor’s degree preferred or equivalent experience

Tools

MS Office

Job description

Vestis seeks a Territory Manager to oversee an assigned service territory, supervise Route Sales Representatives, and drive customer retention and growth. You will manage safety, service results, and AR collections, while ensuring renewals and profitability within the territory.

You will travel to customer locations, train staff, and collaborate with management to achieve quarterly targets. Relocation is encouraged for advancement opportunities.