Territory Customer Service & Growth Manager

Vestis Corporation; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Vestis is seeking a Customer Service Manager to lead a field service territory, supervising route representatives and driving customer retention and growth. You will oversee service safety, route performance, and revenue goals while collaborating across teams to optimize field operations.

The role requires strong leadership, negotiation, and communication skills, with travel to customer sites and a focus on coaching and development for front-line staff.

Qualifications

• High school diploma or equivalent (Bachelor's preferred)
• 2+ years of service/route-based experience with growth in accounts
• Previous profit and loss accountability or contract-managed service preferred

Responsibilities

• Promote and sustain a safety culture
• Coach and develop Route Sales Representatives in your territory
• Report to Service Manager or Sr. Territory Manager as applicable
• Create a pervasive sales culture with TIG and Shared Lead programs
• Visit customers quarterly to review growth and service opportunities
• Negotiate and secure renewal agreements to protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Manage day-to-day customer service activities in the territory
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes

Skills

Leadership

Coaching

Customer service

Negotiation

MS Office

Education

Bachelor's degree

High school diploma

Tools

MS Office

Job description

Vestis is seeking a Customer Service Manager to lead a field service territory, supervising route representatives and driving customer retention and growth. You will oversee service safety, route performance, and revenue goals while collaborating across teams to optimize field operations.

The role requires strong leadership, negotiation, and communication skills, with travel to customer sites and a focus on coaching and development for front-line staff.