Territory Growth Leader - Route Sales & Coaching

Colonial Group; Kent (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Vacation and holidays

Paid parental leave

Job summary

Vestis is seeking a Territory Manager to oversee a defined service territory, coaching Route Sales Representatives, ensuring safety and service goals, and driving growth in existing accounts. You will manage customer satisfaction, renewals, and collections while maintaining profitability and a strong team culture.

The role involves frequent field travel, collaboration with service professionals, and direct interaction with customers to identify opportunities for improvement and expansion.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Two years of service/route-based industry experience with a proven track record for growing customer accounts.
• Contract-managed service experience and significant customer interfacing experience.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in your territory.
• Report to Service Manager or Sr. Territory Manager; escalate to General Manager if needed.
• Foster team selling via Together-In-Growth (TIG) and Shared Lead programs.
• Assist in new account installations as directed by management.
• Manage day-to-day customer service programs for the territory.
• Visit required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• Travel 60% of the time with service professionals to observe and visit locations.
• Follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers.
• Recruit, select and hire Route Sales employees.
• Hold weekly in-person meetings with each RSR to review trends and performance.
• Deliver training to ensure customer retention and service goals are met.
• Maintain daily contact with RSRs to address pending items.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents within 24 hours of notification.

Skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Negotiation skills

Team leadership

Time management

Driving/route supervision

MS Office proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Vestis is seeking a Territory Manager to oversee a defined service territory, coaching Route Sales Representatives, ensuring safety and service goals, and driving growth in existing accounts. You will manage customer satisfaction, renewals, and collections while maintaining profitability and a strong team culture.

The role involves frequent field travel, collaboration with service professionals, and direct interaction with customers to identify opportunities for improvement and expansion.